'Are you being served' India report

According to the ‘Are You Being Served’ (AYBS) India Report, a nationwide survey on customer service levels in key sectors conducted by UK-based The Grass Roots Group PLC, sector-wise, the automotive sector tops the list (with 81% satisfaction score with overall service level) with food & grocery retail (60%) at the bottom of the heap.

Quick Food Service (QFS) chains (77%) and big cellphone & consumer durable retailers (77 % and 70 % respectively) also score well on service levels across the country. Citywise, Hyderabad (72%) and Delhi (72%) top the list, with Mumbai ( 69.7%) and Bangalore (69.5%) close behind